Pearl Healthcare and the Coronavirus outbreak

The health, safety and wellbeing of our residents and staff are always of paramount concern at Pearl Healthcare. We are therefore implementing robust and comprehensive contingency plans to prepare for, and respond to, the UK coronavirus outbreak. Our plans are being regularly reviewed and updated as advised by the Public health authorities.

This page explains the latest guidance from Pearl Healthcare regarding the steps that we are taking in our homes. Please refer to the Public Health England website for information on the coronavirus itself.
Before visiting a Pearl Healthcare home

As a preventative measure we are asking visitors, including family members and friends, to postpone all non-essential visits to our homes until further notice. This was not an easy decision to take, and we appreciate that this may cause some discomfort, but we believe that this is necessary to keep your loved ones, and all other residents, as safe as possible.

If there is a situation demanding an essential, non-routine visit to the home we ask that you discuss this first with the Home Manager. If we judge that the visit must go ahead, we will take all the appropriate precautionary measures to limit any potential risk.

During this period, our staff will do all they can to maintain the high quality of life in our homes, ensuring that our residents continue to live in a comfortable and sociable environment. Vital medical visits will still be made, and our staff will ensure that any essential visitors that do come into the home are not displaying any symptoms and that they thoroughly wash their hands on entering the home.

No visitors will be allowed into a Pearl Healthcare home if they are feeling unwell, particularly if they display symptoms such as a cough, a fever, or high temperature, or have shortness of breath or have recently been abroad or been in close contact with someone who has, or if they, their partner, or a dependent have recently returned from a Category 1 or Category 2 country as defined on the NHS website.

We would really appreciate your support with these measures. In the unfortunate situation that we do have a case in one of our homes we will need to stop all visits entirely and we will keep you informed accordingly.
If you have any questions, please do get in touch with your Home Manager, using the contact details provided on the home’s web page on

Protecting our residents and staff

Please rest assured that Pearl Healthcare are adhering to the advice of the Public Health authorities, and robust contingency plans are in place in the event of a coronavirus outbreak at one of our homes.

Staff will continue to take universal infection control precautions to manage the risks in the homes and to safeguard the health and well-being of our residents and staff. Staff have refreshed their infection control and hand washing training, and alcohol handwash is available in our reception areas. New posters to guide the practice of hand washing and the use of hand gel for all staff, visitors and residents have been prominently displayed in each Pearl Healthcare home.

All Home Managers and staff have been informed of the steps to take to help prevent the spread of infection. Regular communications are in place to make sure that the latest guidance is available to all Pearl Healthcare homes. Our management team are regularly reviewing guidance, and contingency plans will be developed in response to the evolving situation. The team continue to liaise closely with each other and enact all appropriate advice from Public Health authorities to keep the business operating according to the guidance given.

We are making every effort to ensure that our residents remain as unaffected as possible, and will continue to review our business continuity, especially regarding the stability of the supply chains and staffing contingency plans so we can continue to deliver the high standard of care expected from us.
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